Both colleges A&R have brought the following issue to ETS's attention recently.
In MyPortal, multiple failed login attempts result in the following Account Disabled page being displayed:
The above Account Disabled page has a link to “our problem report form” (https://myportal.fhda.edu/LuminisSupport/forms/requesthelp.html):
But when this above form is completed and submitted (https://myportal.fhda.edu/LuminisSupport/submitproblemform) it results in error - Service Unavailable
Need to locate where all this form link appears and replace the form link with content as follows:
Below the first sentence "We are sorry ..... administrative process" (leave this first sentence as-is), replace all the content with the following:
"Students:
Foothill College: submit a MyPortal reset request form (http://www.foothill.edu/reg/forms/myportalresetrequest.pdf ) along with a picture of your photo ID using the Admissions & Records Help Form (https://foothill.edu/reg/contact.php ). You may also come in person to Admissions and Records in Room 8101 with a photo ID.
De Anza College: Please submit the A&R Help form at http://deanza.edu/admissions/reghelp.html"
Note: Leave the very last line with the link to return to MyPortal login page - as-is
Internal Notes for ETS implementation team:
Likely location of the above page's code:
$CP_ROOT/webapps/luminis/jsp/portal/accountdisabled.jsp
Search for pages with following messages (according to Matt, search in the same folder as above) as these may be the ones that have the form link
